What types of fish can I find at Only-Fins?

At Only-Fins, we offer a diverse selection of tropical and freshwater fish. From popular community fish to exotic species, our inventory caters to every level of fishkeeping hobbyist.

How do I set up my first aquarium with Only-Fins?

Setting up your first aquarium is exciting with Only-Fins! Visit our ‘Getting Started’ guide or contact our support team for personalised advice on choosing the right tank, equipment, and fish to create a thriving aquatic environment.

What are the different levels of tank cleaning services offered by Only-Fins?

Only-Fins provides Bronze, Silver, and Gold level tank cleaning services to meet various care needs and budgets. Each level offers specific services tailored to your aquarium’s requirements, ensuring optimal health for your aquatic pets.

Can I get expert advice for my specific tank needs?

Yes! At Only-Fins, we pride ourselves on our expert advice. Our team of experienced aquarists can assist you with personalised solutions for your aquarium’s unique needs.

How does Only-Fins ensure the sustainability of its fish?

Sustainability is a priority at Only-Fins. We work with responsible breeders and suppliers to source our fish and promote practices that help protect aquatic ecosystems.

What payment methods are accepted on the Only-Fins website?

We accept various payment methods, including major credit cards, debit cards, and secure online payment platforms. Our payment process is designed for your convenience and security.

How do I track my order from Only-Fins?

Once your order is placed, you’ll receive a confirmation email with a tracking number. You can track your order directly on our website or through the link provided in your email.

What is Only-Fins’ return policy?

Only-Fins is committed to your satisfaction. If you’re unhappy with your purchase, please review our return policy on our website, which outlines the conditions and process for returns and exchanges.

How can I learn more about fishkeeping with Only-Fins?

Join our community at Only-Fins! We offer resources such as blogs, tutorials, and newsletters that cover a wide range of topics in fishkeeping. Sign up today to start receiving helpful tips and updates.

How do I contact Only-Fins customer service?

Our customer service team is here to help! Contact us via email, phone, or our website’s live chat feature. Visit our Contact Us page for more details and to get in touch with our friendly support staff.

Are there any special offers or loyalty programs available at Only-Fins?

Absolutely! We value our customers and often run special promotions. Sign up for our newsletter to stay informed about our offers. Also, check out our loyalty program to earn rewards with every purchase.

Can Only-Fins help with custom aquarium installations?

Yes, we can! Our team at Only-Fins specialises in custom aquarium designs and installations. Contact us to discuss your dream aquarium, and we’ll bring it to life.

Remember to place a link to this FAQ page in the footer of your website for easy access, and ensure it’s updated regularly to include new questions that arise from customer interactions.